![]() We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. ![]() If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit. You will be responsible for the cost of returning the goods. If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period.You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so. To cancel, contact us by email at or by post at 130 Wellworthy Road, Lymington, SO41 8JY. To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately or.Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together.If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. You agree to purchase goods from our Site at your own risk. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. All information, descriptions, or images that we provide about our goods are as accurate as possible. This includes all products listed as being out of stock. These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. We are under a legal duty to supply goods that match the description of the good(s) you order on our Site. The following goods are available on our Site: We cannot match or provide more of a dye lot if you happen to be short for a project nor accept a return if you are short.These Terms and Conditions govern the sale of goods available on our Site. Note: Make sure you order enough yarn for your project. ![]() Note: On custom products unless the item arrives damaged or defective, our standard return and exchange policy will not apply. When your return is received and inspected a refund will be processed, and a credit will be applied to your credit card or original method of payment, within 5 business days. Returned items are subject to a 25% restocking fee. Customer is responsible for return postage. Please contact us within 7 days of delivery to discuss any issues or questions via Items must be returned with in 14 days. We will replace any damaged or defective items. Returns and exchanges are welcome at our physical store location. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. ![]() We want you to be 100% happy with our products.
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